This policy is issued by 上海邦德狗智能科技有限公司 (“we”). It applies to the BANDOG smart pet collar, the companion software, and this official website. Please read it before using our products or services.
1. How we understand personal information
Personal information means information recorded electronically or otherwise that can identify a natural person on its own or together with other information. A pet is not a personal information subject. Location, activity, or device records about a pet are treated as personal information when they can be linked to a particular user or household.
2. Information we may collect
When you use BANDOG products or contact us, we may process:
- Account and contact details you provide, such as a name and email address.
- Pet profile details you enter, such as a name and species.
- Device information, such as a device identifier, online status, and battery level.
- Location and activity information produced after location is authorized, including position, tracks, and activity trends.
- Family-sharing relationships that you invite and authorize.
- Inquiries you send by email or other official channels.
We do not ask for materials unrelated to product functions. You may also choose not to use features that require a given permission.
3. How we use information
We use the information above only to:
- Provide location, geofencing, activity and health trends, device status, and family sharing.
- Keep accounts, devices, and services running securely and to diagnose faults.
- Respond to inquiries, after-sales requests, and other reasonable requests.
- Meet obligations required by law.
We do not sell personal information to third parties.
4. Sharing, transfer, and disclosure
We do not share your personal information with unrelated third parties except: where you agree or initiate the sharing (for example, family sharing); where the law or a competent authority requires it; or where processing by a service provider is necessary to deliver the service and is bound by confidentiality and purpose limits. If we are involved in a merger, division, or similar event, we will require the successor to remain bound by this policy.
5. Storage and protection
We keep information for as long as needed to fulfill the purposes in this policy, unless the law requires a longer period. We take reasonable technical and organizational measures to protect information. Please understand that no method of transmission or storage over the internet is completely secure.
6. Your rights
Where applicable law allows, you may request access to, correction of, or supplementation of information about you, or ask us to delete it, withdraw consent, or restrict processing. Permissions within family sharing are managed by the user who created or administers that household. To exercise these rights, contact us at wink.lv@bandog.net.
7. Children
BANDOG products and services are intended for adult pet owners. If we learn that we have collected a child’s personal information without a guardian’s consent, we will delete it promptly or handle it as the guardian reasonably requests.
8. Updates
We may update this policy as our business or the law requires. The updated version will be posted on this page with a new date. For material changes, we will give notice in a reasonable way.
9. Contact us
If you have questions about this policy or our handling of personal information,
please contact:
Legal name: 上海邦德狗智能科技有限公司
Email: wink.lv@bandog.net
Address: 上海市嘉定区叶城路925号B区4幢